Frequently asked questions
What is InterpretME?
InterpretME is a mobile app that uses modern technology to provide live language interpretation services, also known as Video Remote Interpreting (VRI). Using the power of modern technology.
InterpretME breaks down all language barriers to enable effective communication between people located in the same room, who do need to communicate with each other, but do not necessarily speak the same language; all at the touch of a button.
Who is behind InterpretME?
InterpretME is affiliated with the United Arab Emirate’s oldest translation company TGMC. www.transgulfme.com which is underpinned by a proud service history that spans more than two decades.
Utilizing TGMC’s vast team of native interpreters located around the globe, InterpretME offers your organization first-class mobile translation services, at the touch of a button.
Who is currently using InterpretME?
InterpretME is currently being adopted by hospitals. Immigration offices in the United Kingdom and other various government departments as well as law enforcement agencies in The USA, to provide on-demand interpretation services, where there are no on-site translators available.
How effective is InterpretME?
Adopting VRI through InterpretME is more cost effective than traditional interpretation offerings, since it provides a live pay-as-you-go service provided on a minute-by-minute basis. InterpretME also broadens the scope of languages an organization can offer for interpretation (either into or out of), which lessens customer service turn-around time, leading to more effective business operations.
Why does my organization save money by using InterpretME?
InterpretME is primarily a more cost-effective option than traditional interpretation methods, because regardless of the short duration for which you may require an interpreter, the standard agency practice is to charge a half-day minimum for the provision of on-site interpreter(s). However, by using InterpretME you are able to only pay for the time you use, resulting in significant cost savings for your organization.
How does InterpretME save my organisation time?
InterpretME is instant, thereby eliminating the pre-booking process and wait times during ad-hoc walk-in scenarios, which can result in considerable time, and ultimately cost savings, for your organization.
How many languages does InterpretME cater to?
InterpretME currently offers services in 60 languages including, but not limited to, English, Arabic, German, Polish, Turkish, Spanish, Italian, Greek, Urdu, Farsi, Russian, Tajik, Hindi, Slovak, Vietnamese, Chinese, Igbo and a lot more
What equipment and internet speed do I need to use InterpretME?
InterpretME works like any other mobile communication app, therefore anyone with a Smartphone or tablet or PC/laptop with access to a broadband internet connection can engage our service. However, we do recommend a minimum internet speed of at least 1.5 MB/ps (up and down) to enjoy an uninterrupted experience.
Is InterpretME a 24/7 service?
Interpretation services through InterpretME will be made available to you during your organization’s standard operating hours – irrespective of your time zone.
However, to arrange for interpretation services outside of normal working hours, you simply need to book 24 hours in advance. Services provided outside of office hours will incur a minimum 30-minutes rate charge.
How do I use InterpretME?
InterpretME can be downloaded from either iTunes or the Play Store. The first time you open InterpretME, you will be redirected to a signup page. Within 24 hours of registration you will receive a welcome pack, which will include the details of your service agreement – including rates and guidelines. Upon agreeing to our terms and conditions, you will then receive your InterpretME log-in details, which you can then use to activate your account, and instantly begin using our interpretation services as per your language preferences.
How can I trust the quality and accuracy of the translation?
InterpretME is affiliated with the United Arab Emirate’s oldest translation agency TGMC. www.transgulfme.com, which is underpinned by a proud service history that spans more than two decades. InterpretME utilizes TGMC’s vast worldwide team of native interpreters, who have undergone a rigorous vetting process to ensure adequate qualifications and licensing are in place ahead of any customer engagement.
What if I need more time than what you offer in your standard packages?
If the InterpretME standard packages do not cater to your interpretation requirements, then simply contact us through the app to make a 24-hour advance booking.
Please note that sessions exceeding two hours will require the booking of two interpreters.